Customized Technology Services For Agile Digital Experiences
How Freshworks elevates 1218 Global
1218 Global partners with Freshworks to deliver agile, collaborative and customized technology solutions. Using a Design Thinking approach, we implement and optimize Freshworks products to drive digital transformation and create exceptional user experiences.
Services Overview
Freshworks offers user-friendly, scalable solutions to enhance sales, marketing, support, HR, and IT operations – and this can drive efficiency, collaboration and growth across your business.
Through Freshworks, we offer
Digital Transformation
We guide you through the vision and implementation phases, integrating the platform into all areas of your business.
Data Migration
Transition your data, simplify field matching and reduce manual effort.
Customization
We design, build, and implement custom Freshworks solutions to address your business challenges.
Integration
Connect Freshworks with your existing systems and receive expert support to ensure smooth operations and consistent performance across platforms.
Implementation
Following an advisory approach, we align your business and technology strategies with the design and deployment of Freshworks solutions.
Program Management & Business Consulting
Refine your operations, improve workflows, and get insights to manage and optimize end-to-end processes.
Optimization
We identify areas of improvement and provide in-depth analysis, actionable recommendations, and training to ensure long-term efficiency.
Product Overview
One single platform to deliver the best omnichannel customer service
Helps businesses manage leads, automate sales processes and gain insights to close deals faster.
An intuitive IT service management solution that streamlines IT operations, automates workflows and improves service delivery
Create personlazised customer journeys, optimize campaigns and drive engagement across multiple channels.
Reimagine your cloud-based phone system for businesses
Attract and facilitate your customers in real-time wherever you are, be it web, mobile or social messenger.
Integrates sales, marketing and support helping businesses manage customer interactions and drive growth.