APAC Headquarters
Noida, India

MANAGED SERVICES

Comprehensive, Functional and Technical Support

GLOBAL DEVELOPMENT CENTRE

PeopleSoft Solutions - Salesforce Solutions
Consulting Services - Managed Services

Global Support Operations
Noida, India

24 Hour Service
Service Reviews and Reports
SLA Targets
Consultancy on Time and Materials Basis
Agreed Number of Support Hours

The Silver Service Plan allows customers to determine up front, how many hours they would like to purchase for support and consultancy. Hours used are captured and invoiced monthly and called off the amount purchased. The customer can top up hours as many times as per need during the life of the service contract.

24 Hour Service
Fixed Price
Unlimited Support Calls
Service Reviews and Reports
SLA Targets
Unlimited Technical Support
Unlimited Functional Support
Optional Consultancy on T&M Basis

The Gold Service Plan allows customers to pay a fixed annual amount for support service, simplifying budget and spend for the year and reducing administration of the support service. The Gold Service Plan allows the customer to raise an unlimited number of support calls, within the scope of the service,  under the fixed price agreement. Additionally, a number of consultancy hours can be purchased at a fixed rate and called off as required.

24 Hour Service
Fixed Price
Unlimited Support Calls
Service Reviews and Reports
SLA Targets
Unlimited Technical Support
Unlimited Functional Support
Optional Consultancy on T&M Basis
Infrastructure Support
Hosting Support

The Platinum Service Plan is reserved for our hosted customers. Offering the same level of support as Gold, the Platinum Service Plan also covers support of the hosted infrastructure, physical, virtual and cloud solutions.

1218 Global helps customers build their service content by providing relevant components from a growing list of specialized skills.

In addition, we provide both Functional and Technical support for all Finance and HCM modules below. In addition, new modules are continually added to our list of support services. On-premise, hosted and PeopleSoft in the Cloud are supported.

Finance Modules

  • Asset Management
  • Accounts Payable
  • Accounts Receivable
  • Billing
  • Staffing
  • Cash Management
  • Expenses
  • General Ledger
  • Commitment Control
  • Contract and Assignment Management
  • Project Costing
  • Purchasing
  • Treasury
  • Enterprise Service Procurement

HCM Modules

  • Benefits
  • Compensation
  • Core HR
  • Global Payroll
  • North American Payroll
  • Self Service (ESS/MSS)
  • Time and Labour
  • Training Admin

PeopleSoft Technical

  • All External Application Objects such as COBOL, SQR, Crystal and nVision
  • All objects maintained via Application Designer
  • Application Configuration for HR and Finance modules supported
  • PeopleSoft Databases – SQL Server, ORACLE and DB2
  • PeopleSoft Architecture Layer, including Web Servers, Application Servers and Process Schedulers
  • PeopleSoft Performance – Application, Database, Network
  • Migration of PeopleSoft Objects and use of related Comparison and Audit tools
  • LDAP integration and SSO
  • Mobile and Fluid Technology
  • PTF – PeopleSoft Test Framework
  • PUM – PeopleSoft Upgrade Manager
  • SES – Secure Enterprise Search
  • PeopleSoft Portal / Interaction Hub
  • Dashboards, WorkCentre’s, Pagelets and Navigation Collections
  • Workflow, AWE functionality, Event Notification and Alert Framework
  • PeopleSoft Query Manager, BI Reports and Pivot Grids
  • Security Maintenance
  • Tree Maintenance